201 Main Street
Fort Worth, Texas 76102
Turnstiles – Tenant Questions & Answers
1) Tenant Access
Yes, and we will have a trial period before implementation to confirm current badges work.
A City Center Security issued badge will be required.
No, current City Center issued badges will be programmed for turnstile access.
Notify City Center Security immediately: workrequest@ccsecurity.com
Contact City Center Security: workrequest@ccsecurity.com
Yes
Contact City Center Security: workrequest@ccsecurity.com
Yes, City Center Security will have a dedicated officer onsite to assist, Mon-Fri 8 am – 5 pm
Notify City Center Security immediately: workrequest@ccsecurity.com
Contact City Center Security for extended access: workrequest@ccsecurity.com
2) Turnstile Operation & Flow
Badges will be needed for entry through the gates upon arrival.
Exiting will be motion/sensor activated.
City Center Security will have a dedicated officer onsite to assist.
City Center Security will have a dedicated officer onsite to assist.
City Center Security will have a dedicated officer onsite to assist.
City Center Security will have a dedicated, roaming officer onsite to assist, Mon-Fri 8 am – 5 pm
3) Visitors & Guest Procedures
Tenants have the ability to send their guest a QR code via email to access through the turnstiles for specified dates & times. Access to the City Center Security portal is required to be able to provide access to the guest. First time users may request access by completing this brief form: https://www.surveymonkey.com/r/visitoraccess. Once a user name & password is created by the tenant (or tenant’s representative), they will be able to provide access to any guests through the portal.
For any additional questions or assistance, please contact workrequest@ccsecurity.com.
Security will contact the tenant’s authorized access person (on file with Security) to confirm the visitor is approved to for access to the tenant’s floor.
Tenants have the ability to send their guest a QR code via email to access through the turnstiles for specified dates & times. Access to the City Center Security portal is required to be able to provide access to the guest. First time users may request access by completing this brief form: https://www.surveymonkey.com/r/visitoraccess. Once a user name & password is created by the tenant (or tenant’s representative), they will be able to provide access to any guests through the portal.
For any additional questions or assistance, please contact workrequest@ccsecurity.com.
Not at this time, however, access may be provided by the tenant (or tenant’s representative) by sending a QR code for access through the turnstiles:
Tenants have the ability to send their guest a QR code via email to access through the turnstiles for specified dates & times. Access to the City Center Security portal is required to be able to provide access to the guest. First time users may request access by completing this brief form: https://www.surveymonkey.com/r/visitoraccess. Once a user name & password is created by the tenant (or tenant’s representative), they will be able to provide access to any guests through the portal.
For any additional questions or assistance, please contact workrequest@ccsecurity.com.
Visitors will not be required to check in with security in the tower lobbies if they have the QR code that was provided by the tenant for access through the turnstiles. However, security is available in the lobbies Mon-Fri, 8 am – 5 pm and happy to help answer questions as needed.
You are welcome to share the QR code the day of their meeting or days/weeks in advance if needed.
No, if you have an invited individual coming to visit your office and you’re sending them a QR code for access through the turnstiles, there is no need to notify security of their expected arrival.
Yes, tenants have the ability to send their guest a QR code via email to access through the turnstiles for specified dates & times. Access to the City Center Security portal is required to be able to provide access to the guest. First time users may request access by completing this brief form: https://www.surveymonkey.com/r/visitoraccess. Once a user name & password is created by the tenant (or tenant’s representative), they will be able to provide access to any guests through the portal.
For any additional questions or assistance, please contact workrequest@ccsecurity.com.
Yes, in the City Center Security portal, tenants (or tenant’s representatives) are able to select specific dates and times for visitors to come onsite. Once a person has been added to the system, their information is saved there for quick access in the event they will be repeat visitors. Should you not need their information after a visit, guests may also be deleted.
Notify Noel Giboney for further information and assistance: ngiboney@ccsecurity.com
Notify Noel Giboney for further information and assistance: ngiboney@ccsecurity.com
If children or family members are accompanying the tenant, access will be granted through the turnstiles
If children or family members are coming to visit and the tenant is not directly with them, the tenant (or tenant’s representative) may send them a QR code via email through the City Center Security portal. If they do not have a QR code but need access, Security will contact the tenant’s authorized access person (on file with Security) to confirm the visitor is approved to for access to the tenant’s floor
4) Deliveries & Logistics
Food lockers are now available in the Garage 1 Lobby area on street level (by the Fire Station No. 1) inside the glass doors.
Food deliveries will be directed to the food lockers to securely drop off the individual’s food.
A notification will be sent through the delivery app with instructions on how to retrieve the food from the lockers.
Using the food locker delivery address will ensure accurate delivery – please mention the driver should look for the FOOD LOCKER inside the glass doors located at:
205 Commerce Street Fort Worth, TX 76102
Delivery drivers may contact the individual through the app used to place the order.
Under no circumstances are the security officers allowed to hold/accept food deliveries.
Notify Tracy Humphreys of catering/shipments/commercial deliveries: thumphreys@citycenterfw.com.
Share the Company Name, Delivery Date, Time (estimated) & Tenant Contact should any questions arise.
The company will be able to deliver directly to the tenant floor after checking in at the Loading Dock and utilizing the tunnel system in the basement & freight elevator for the delivery to the tenant floor.
Use the dock address for catering/shipments/commercial deliveries:
220 Calhoun Street, Fort Worth, TX 76102
A large A-frame sign & white feather flag will be on the sidewalk by the doors to enter where the food lockers will be located on 2nd Street. There are commercial loading zones on 2nd Street where the delivery drivers may park for a quick drop off.
Yes, for LARGE deliveries only. In this instance, tenants should direct the vendors to utilize the Loading Dock for direct delivery to tenant floors.
Notify Tracy Humphreys of catering/shipments/commercial deliveries: thumphreys@citycenterfw.com.
Share the Company Name, Delivery Date, Time (estimated) & Tenant Contact should any questions arise.
The company will be able to deliver directly to the tenant floor after checking in at the Loading Dock and utilizing the tunnel system in the basement & freight elevator for the delivery to the tenant floor.
Use the dock address for catering/shipments/commercial deliveries:
220 Calhoun Street, Fort Worth, TX 76102
Individual orders may use food lockers located at 205 Commerce Street inside the glass doors near the Fire Station No. 1.
5) Accessibility & Inclusivity
Yes, there are ADA turnstiles available.
Yes
Security officers will be onsite that can assist individuals needing assistance through the turnstiles, Mon-Fri 8 am – 5 pm.
Security officers will be onsite that can assist individuals needing assistance through the turnstiles, Mon-Fri 8 am – 5 pm.
Yes, Security officers will be onsite that can assist individuals needing assistance through the turnstiles, Mon-Fri 8 am – 5 pm.
Yes
6) Safety & Emergency Procedures
The turnstiles will be set to stay open to allow fast & efficient exiting in case of an emergency.
Yes, security will be overseeing all turnstile operations.
Yes
7) Security Policy & Enforcement
The turnstiles are an increased security protocol to assist with these key security and safety risks:
- Prevent unauthorized access by ensuring only employees, tenants or approved visitors can enter secured areas
- Reduce the risk for “tailgating” (when an unauthorized person follows an authorized individual through a secure area)
- Limits opportunities for theft, vandalism, or workplace violence
8) Contact & Support
General Questions: Tracy Humphreys, thumphreys@citycenterfw.com
Operational Questions: Noel Giboney, ngiboney@ccsecurity.com
Technical Questions: workrequest@ccsecurity.com
Dedicated security officers will be onsite from 8 am – 5 pm, Monday – Friday
Outside of the hours above, City Center Security is onsite 24/7 and may be reached at 817-390-8787
What's the Buzz
Working in the City Center Towers has never been sweeter. We are home to two bee-utiful beehives ruled by our honeybee Queens, Beeatrix and Beelizabeth! We’re proud to take part in the movement for a more eco-conscious city by installing two beehives on The Grill’s patio in City Club. Here, our hives are home to thousands of bees who you can watch while eating lunch at The Grill. They are working hard preparing delicious honey that City Center tenants will have a chance to enjoy once it’s harvested. You can’t get more local honey than that!
This project is in collaboration with Oak Cliff Bee Company; a community-focused, Texas beekeeping company whose mission is to raise public awareness about bees’ vital role in our local ecosystem. In addition to tending to urban hives in the corporate environment, they actively support local schools, veterans, and first responders by sharing their beekeeping knowledge and practices to help inspire new bee enthusiasts.
At City Center, we are excited about the opportunity to learn more about beekeeping with sustainable practices, conservation, and education all while supporting the environment…and of course the sweet honey that everyone keeps buzzing about!